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Refund Policy for EXCELCORE LLC
Effective Date: July 26, 2025
At EXCELCORE LLC (“we,” “our,” or “us”), we strive to provide our customers with the highest quality products and services. Your satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds are provided, how to request a refund, and the process we follow to ensure fairness and transparency.
1. Overview
This Refund Policy applies to all products and services purchased directly from EXCELCORE LLC through our website https://excelcorellc.com or through authorized sales channels. By purchasing our products or services, you agree to the terms of this policy.
2. Eligibility for Refunds
Refund eligibility depends on the type of product or service purchased and the circumstances of the request. We generally classify our offerings into the following categories:
Digital Products: Software, downloadable content, licenses, or subscriptions.
Services: Consulting, project-based work, support, or custom solutions.
Physical Products: If applicable, tangible goods shipped to customers.
Please review the eligibility criteria below for each category.
2.1 Digital Products
Due to the nature of digital products, once the product has been downloaded, accessed, or activated, refunds are typically not provided unless:
The product is defective, corrupted, or materially different from the description provided at the time of purchase.
There was a technical issue on our end that prevented access or use of the product.
You purchased a subscription service and wish to cancel within a specified trial or grace period.
Refund requests must be submitted within 14 calendar days of the purchase date for consideration.
2.2 Services
Refunds for services are subject to the terms of the service agreement or contract. Generally:
If a service has not been started or delivered, you may request a full refund.
If a service is partially completed, refunds may be prorated based on the amount of work completed.
Refunds are not available once a service has been fully delivered and accepted unless there are clear defects or non-compliance with agreed deliverables.
For subscription-based services, you may cancel future payments, but refunds for already delivered services may not be provided unless otherwise specified.
Requests for service refunds should be submitted within 30 calendar days of the invoice date.
2.3 Physical Products (If Applicable)
If physical products are offered:
Refunds or exchanges are generally available within 30 calendar days of delivery, provided the product is returned in its original condition, unused, and with all original packaging.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Customers are responsible for return shipping costs unless otherwise agreed.
3. Non-Refundable Items and Exceptions
Certain items and situations may not qualify for refunds, including but not limited to:
Custom or personalized products and services specifically tailored to your requirements.
Downloaded software or digital content after initial access.
Services rendered in good faith with substantial progress or delivery.
Fees related to third-party products or services that EXCELCORE LLC does not control.
Refund requests made after the specified refund period.
Any dispute arising from changes requested after service commencement that require additional charges.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
Contact Us: Email our support team at contact@excelcorellc.com with the subject line “Refund Request.”
Provide Details: Include your name, contact information, order number or invoice, date of purchase, and the reason for the refund request.
Supporting Evidence: Attach any relevant documents, screenshots, or communications that support your claim.
Response Time: We will acknowledge your request within 3 business days and provide details on the next steps.
5. Review Process
Upon receiving your refund request, our team will:
Review the details and verify your purchase and eligibility.
Communicate with you to clarify any questions or request additional information.
Assess the situation in line with our policies and any applicable agreements or contracts.
Notify you of the decision within 10 business days of receiving your complete refund request.
6. Refund Methods
Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider, it may take up to 7-10 business days for the refund to appear in your account.
In some cases, where the original payment method is no longer available, we may offer refunds via check or store credit, subject to your agreement.
7. Cancellations and Chargebacks
If you wish to cancel an order or subscription before delivery or activation, please contact us immediately.
Unauthorized chargebacks or disputes filed with your payment provider without contacting us first may result in suspension of your account and legal action to recover losses.
We encourage open communication to resolve any concerns directly.
8. Modifications to Services and Refund Policy
EXCELCORE LLC reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be posted on our website with a revised effective date.
We recommend reviewing this policy periodically to stay informed about our refund terms.
9. Contact Information
If you have any questions about this Refund Policy or need assistance with a refund, please contact us:
EXCELCORE LLC
30 N Gould St, Sheridan, WY 82801, USA
Email: contact@excelcorellc.com
Phone: +1 (307) 855-0473
10. Additional Notes
We value your business and aim to resolve refund requests amicably and efficiently.
Our goal is to maintain transparency and fairness in all transactions.
In rare cases where a refund is denied, you will receive a clear explanation and, if applicable, alternative solutions or compensations.
Thank you for choosing EXCELCORE LLC. We appreciate your trust and look forward to serving you.
